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Return Policy

Please contact us by email hydroplanetservice@gmail.com. Explain what issue for return is and order number. We will contact you within 24 hours Monday through Friday. Returns are not processed Weekends and Holidays.

Returns Information and Eligibility

Customers are responsible for return shipping costs and getting items back to HydroPlanet

Unopened Products - If you have an unopened product, you can return it within 30 days of invoice date to get a full refund. If it has been more than 30 days, but less than 90, we assess a 20% restocking fee. We do not accept returns of unopened products after 90 days.

Opened Products - Depending upon condition, some opened products may be eligible for return within 30 days after invoice purchase date. There will be a 20% restocking fee due to the fact that HydroPlanet does not resell returned products as new items. Please contact us to find out if your product is returnable with a restocking fee. Products that HydroPlanet cannot ever accept back if opened: Grow Lights & Bulbs, Tents, Co2 bags, Nutrients, Extraction Equipment, Trimmers, as well as any Special Order items.

Defective Products

Within 30 Days:

In the event your product proves to be defective within the first 30 days after purchase, HydroPlanet will exchange your product for a new one, issue a credit towards an alternative product, or issue a refund if applicable. Just email sales@hydroplanets.com or give us a call 626 800 8620. Ship the item to us prepaid and we will cover the cost of shipping a new or replacement product back to you. Be sure to insure the package. If you send back an item that fails to be defective, HydroPlanet will ship it back to you at your expense and charge labor for the diagnosis. 

31 Days or more:

If your product fails in the remainder of the warranty period, the manufacturer's warranty policy will prevail. Just email sales@hydroplanets.com .As per the manufacturer's policy, we will make every effort to replace the defective unit with an immediate replacement upon verification of defect. Warranty permitting, HydroPlanet will exchange your product for a new one or you can use that credit towards an alternative product or store credit. Defective Kind LED grow lights are replaced with refurbished units. If you send back an item that fails to be defective, HydroPlanet will ship it back to you at your expense and charge labor for the diagnosis.

Special Order Items - These are items that HydroPlanet does not stock in our warehouse, but instead HydroPlanet get from a third party supplier. These items are not eligible for a refund or replacement unless they are damaged or defective. HydroPlanet often call customers after these orders are placed because of special shipping considerations.

Damaged in Shipping - It rarely happens, but once in a while products are damaged during shipping. The responsibility for items damaged during shipping is the shipping carrier, which will most often be UPS, FedEx, or USPS. Packages must be opened within 72 hours after they are received to be inspected for any damage, and HydroPlanet must receive notice of the damage to report the claim and get you a refund and/or replacement. We cannot promise any refunds or replacements if this is not done within 72 hours.