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Dear valued customer,

Thank you for contacting HydroPlanet Customer Service. 

If there is any question for order returns, order replacements, and item warranty related issues. Please contact hydroplanetservice@gmail.com.

Please indicate the following in the following message: 

  1. Your full name.
  2. What is the order ID number?
  3. What is the date of purchase?
  4. A brief description of the difficulties you have with our products.

If there is anything question about sale or placing an order. Please contact sales@hydroplanets.com.

Please indicate the following in the following message: 

  1. Your full name.
  2. SKU for the product.
  3. Your concern.

HydroPlanet (Phone Call) Business Hours: 

Monday to Friday: 9 AM - 5 PM

Email reply: 24 hours

Our customer service team responds in as quickly as an hour. For emergency ONLY, please contact 626-800-8620. 

Thank you for choosing HydroPlanet.

Have a wonderful day.